At Shapes and Sense, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refund:
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within [number of days] days from the date of delivery.
The item(s) must be unused, undamaged, and in its original packaging.
Certain items, such as personalized or custom-made products, may not be eligible for a refund unless there is a manufacturing defect or damage during shipping.
How to Request a Refund:
To initiate a refund request, please follow these steps:
Contact our customer support team at [customer support email/phone number] and provide your order details.
Describe the reason for the refund request and attach relevant photographs if there is any visible damage or defect.
Refund Processing:
Upon receiving your refund request, we will assess the eligibility of your return based on the provided information. If your request meets our refund policy’s criteria, we will initiate the refund process.
Refunds for eligible items will be issued to the original payment method used during the purchase.
Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider’s policies.
Non-Refundable Items:
Certain items may not be eligible for a refund, including:
Gift cards or vouchers
Downloadable digital products
Personalized or custom-made items (unless there is a manufacturing defect or damage during shipping)
Shipping Costs:
Shipping costs for returning items for a refund are the responsibility of the customer, except in cases where the return is due to a manufacturing defect or damage during shipping. We recommend using a trackable shipping service for returning items to ensure their safe arrival.
Cancellation Policy:
If you wish to cancel your order before it has been shipped, please contact us immediately at [customer support email/phone number]. If the cancellation is successful, we will issue a full refund to your original payment method.
Contact Us:
If you have any questions or concerns regarding our refund policy or the status of your refund, please contact our customer support team at [customer support shapesandsense@gmail.com].
By making a purchase on our online store, you acknowledge that you have read and understood our refund policy. This policy is subject to change without prior notice. Please refer to this page for the most up-to-date version of our refund policy.